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​At Poema, we do our best to process and ship your order quickly.

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• Processing Time: Orders are processed within 1-2 business days.

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• Shipping Time: Delivery usually takes 7–14 business days, depending on your location.

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• Shipping Rates: Shipping costs are calculated at checkout (or: “We offer free shipping on orders over $200 CAD).

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• Order Tracking: You will receive a confirmation email with tracking information once your order has shipped.

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• Delays: Please note that shipping times may vary due to factors outside our control (e.g., holidays, carrier delays).

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If you have questions about your order, contact us at:
Email: info@poemawellness.ca