Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, or any information you provide when contacting us, creating an account, or making a purchase.
Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and other analytical data about how you interact with our Site.
Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience, remember preferences, and analyze traffic.

2. How We Use Your Information

We use collected information for purposes such as:

Providing and improving our services.
Processing transactions and sending confirmations.
Responding to inquiries and customer support.
Sending updates, promotions, or marketing (you can opt out anytime).
Ensuring site security and preventing fraud.

3. How We Share Information

We do not sell your personal information. We may share information with:

Service providers (e.g., payment processors, hosting providers, analytics tools).
Legal obligations when required by law or to protect our rights.
Business transfers in case of mergers, acquisitions, or asset sales.

4. Cookies & Tracking

We use cookies to:

Remember user preferences.
Measure site traffic and usage trends.
Improve site functionality and marketing.

You may disable cookies in your browser, but some features may not function properly.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have rights such as:

Accessing, correcting, or deleting your data.
Opting out of marketing communications.
Requesting data portability.
Withdrawing consent at any time.

To exercise these rights, contact us at info@poemaskincare.com.

7. Security

We take reasonable measures to protect your data. However, no method of transmission over the internet or storage system is completely secure.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our Site is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:
Poema
Email: info@poemawellness.ca